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Troubleshooting guide
Problem: No Connection
| Possible Cause |
Solution |
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The equipment (wireless equipment, router, switch) maybeOFF or cable may not be plugged in properly
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Check if the equipment is ON.
Check if the cable is properly plugged in to your PC/laptop
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| Main cable (uplink) is not plugged to WAN/Internet port on the router or switch |
Check and plug the cable in the required port |
| Router/Switch has frozen |
Restart the Router/Switch
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| NIC (Network Interface Card) is disabled |
Make sure that your NIC is enabled (check on the bottom right hand side of your screen if you can see two icons resembling to Computers) |
| No IP address in the Computer |
Check if your computer has got the IP address assigned to you by ZANLINK |
Problem: Slow/Unstable Connection
| Possible Cause |
Solution |
| Devices (Router, switch or Computer) are frozen |
Restart (put OFF then ON) the devices (router, switch or PC) |
| PC capacity in terms of processor speed, RAM and version of window is low |
Check and upgrade the PC capacity in terms of processor speed, RAM and version of window to the required standards |
| Viruses in your PC |
Install or update antivirus and then scan the whole PC |
| Too much browsing history and cookies |
Try to clear history through tools after naking sure the cookies are ticked.
Steps to follow:
- Click Tools
- Clear private data
- Tick cookies
- Click Clear Private Data
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| Pop - ups from the Internet |
Check for the pop-up options |
How to Enable NIC
| If you are using Windows XP follow the below steps: |
If you are using Windows Vista follow the below steps: |
| Click - Start |
Click - Start |
| Click My Computer |
Click Network |
| Click my Network Place |
Click Network and Sharing Centre |
| Click View Network Connections |
Click Manage Network Connection |
| Right Click Local area connections |
Right click Local area connection |
| Click Enable |
Click - Enable |
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Click - Continue |
How to block pop-ups
| If you are using Mozilla Firefox |
If you are using Internet explorer |
| Click on the Mozilla Fire fox, click on the menu bar, select options, click content and tick Block pop-up windows |
Open windows Internet Explorer, click tools, select pop-up blocker. From Pop-up Blocker click Turn on pop-up blocker |
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