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  • Our Strengths:

    • Robust and reliable network
    • Dual-satellite internet links
    • Highest bandwidth speed in Zanzibar
    • Citywide fiber optical backbone
    • Responsive and efficient support team
    • Extensive island-wide wireless network
    • High redundancy and backup contingency
    • Professional and dedicated staff
 

  • Service Reliability:
    ZANLINK has become the leading ISP in Zanzibar due to its ability to provide the best and most reliable Internet services. We have dual satellite links and the highest bandwidth speed amongst the ISPs in Zanzibar that enables you to surf, send and receive e-mails and download files very easily. We ensure that our clients are always satisfied for the services they are paying for. Our response time is very small to attend to problems and we have a trouble ticket system, which ensures that when a client calls for a problem it gets recorded and attended to, as quickly as possible.

  • Support system:
    As a corporate client we have the following support system for you:




     

    A regular call from our customer care department to inquire on the status of your
    Internet connection and other Internet related services.
     



     

    A visit from our technicians within 1 hour of reporting a problem related to Internet.
    (during office hours)
     




     

    7 days technical support. This also includes technical support during non working
    days and holidays as well. Simply call 0747 477 777 and ask for ZANLINK technical
    support.
     



     
    A remote monitoring system where we monitor your network 24 hours to check for any defects in it so we can have it rectified even before the problem is reported to us.
     


     
    Personal cell phone number of senior Managers in our Company should you need to contact us for any reason whatsoever.
     


     
    Support account at support@zanlink.com on which you can write and inquire about Internet related issues, problems etc. Our responsive and efficient support team will answer to your e mails at the fastest possible
       


  • Robust and reliable network
     

    Citywide Fiber Optical backbone:

     

    ZANLINK has its whole town cable Network on Fiber optical backbone. Fiber optical cable has the ability to carry more information and deliver it with greater fidelity than either copper wire or coaxial cable or any wireless equipment. It also supports much higher data rates, and at greater distances, than coaxial cable. It is also totally immune to all kinds of interference, including lightning, and doesn’t conduct electricity. Since fiber is made of glass, it will not corrode and is unaffected by most chemicals. It can be buried directly in most kinds of soil or exposed to most corrosive atmospheres without significant concern. Also since the only carrier in the fiber is light, there is no possibility of a spark from a broken fiber, and thus no fire hazard. Fiber optic cable is ideal for secure communications systems because it is very difficult to tap but very easy to monitor.
     

    WAN (Wide Area Network):
     

    ZANLINK has a very stable WAN with all the necessary backups such as power backups, surge protectors for power and Ethernet, sophisticated and latest equipment for supplying Internet, a system of regular check-up for all our WAN including all repeaters. This provides the WAN with high redundancy and backup contingency.


  • Value Added Services:
    ZANLINK offers various Value added services that are FREE of charge and benefits the client to make an optimum use of the Internet services. The services are as follows:
     
    ZANLINK Web Mail System

     

    The “Zanlink web mail” enables our esteemed clients having account with us to check their mails anywhere they are. You don’t have to be in Zanzibar connected to us to check your mail. You can be in Sydney or Johannesburg and can still access your mails. All you need is to access our website at www.zanlink.com and click on the “Zanlink Web Mail”. Furthermore you can also change your password online with our new web mail system without having to contact us.
     

    A regular Virus Update

     

    We always update our website with the latest virus outbreak and the relevant remedies and measures to be taken in order to protect our clients from being affected. Together with this we also post other value added services that we offer from time to time on our website. Please visit our online virus scan on our home page to scan your PC of any new viruses.

 

 
 

 
 
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